Loading...

Please wait while we prepare your content

Digital Health Agency

Support centre

Frequently asked questions.

Find answers about DHA services, registration, devices, and healthcare systems.

Who is eligible to use the Assisted Registration process?

What are the SHA registration channels available?

What documents are required when registering a new member?

How is an OTP used during registration?

What should I do if the client is married with multiple spouses?

Who qualifies as an 'Unidentified Person'?

How is a teenage mother registered?

What happens if a user doesn't have a valid ID?

What information is needed to register a dependent?

Can dependents or spouses be removed after registration?

How is user data protected on the SHA platform?

Is SHA optimized for mobile access?

What is Means Testing in SHA?

What happens if the premium amount doesn't auto-populate?

How do employers register their employees on SHA?

What is the Biometric Solution?

What biometric devices are used in this solution?

Which facilities will receive biometric devices?

What are facility devices?

How are biometric devices connected to facility devices?

What type of internet connectivity is used in facilities?

How is this integrated with the provider portal or HMIS?

Are private or mission facilities included in this rollout?

What are the contacts for support?

Why is the byproduct not displaying in employees on the Employer Portal?

How can I change contact details on the Employer Portal?

What should I do if I need clarification on employee addition options?

How can I adjust contributions on the Employer Portal?

How can I update my employer email on the Employer Portal?

What should I do if there is an ID and phone number mismatch on the Employer Portal?

Why are login details missing on the Employer Portal?

Why haven't I received an OTP on the Employer Portal?

Why are payments not reflecting on the Employer Portal?

Why are PCNs not displaying on the Employer Portal?

Why is a registered user unable to log in on the Employer Portal?

What should I do if I encounter a registration error on the Employer Portal?

How can I request administration rights on the Employer Portal?

Why am I unable to see payments on the Employer Portal?

Why am I unable to submit on the Employer Portal?

Why are wrong names displaying on the Employer Portal?

How can I resolve cross-device management issues with the MDM platform?

Why are MDM platform updates not being applied?

Why is my sponsored data not whitelisted?

Why is my sponsored data slow or lagging?

Why is my tablet buffering?

What should I do if my tablet is damaged?

Why is my tablet keyboard malfunctioning?

Why is my tablet experiencing network issues?

What is the Social Health Authority?

How can I register for the Social Health Authority?

Who is eligible to register for the Social Health Authority?

What identification documents are required for registration?

Can children be registered for the Social Health Authority? If yes, how?

What are the benefits covered under the Social Health Authority?

How are contributions to the Social Health Authority made?

What healthcare services are purchased by the Social Health Authority?

How can beneficiaries access healthcare services under the fund?

Who qualifies as a dependent under the Social Health Authority?

Can indigent and vulnerable persons receive coverage under the Social Health Authority?

What is the role of empanelled and contracted healthcare providers?

How does the Social Health Authority ensure the quality of healthcare services?

What are the obligations of households in relation to the Social Health Authority?

Are there any specific benefits for chronic and critical illnesses?

How can I list beneficiaries under my Social Health Authority coverage?

What happens if a member fails to make contributions to the fund?

Who do I contact for support?

What is TaifaCare HMIS?

How do I access TaifaCare HMIS?